I am pleased to announce that 90% percent of our residents received the Pfizer Covid 19 vaccine along with 70 percent of our staff. We have gone 28 days without a new case of Covid by staff or resident. Per CDC guidelines/IDPH recommendations we will be moving to phase three or our reopening plan which means in person visits.
All visits will be by appointment only and we will be bringing your loved ones to the first floor for you to visit. You will be screened and have to wear the appropriate PPE to visit, masks, gowns, gloves and eye protection. Only two visitors from the same household will be allowed and visitations will be supervised. Social Services will be contacting you to arrange visitations beginning March 1, 2021. Please note that a single positive Covid test from either a resident or a staff member will result in us returning to phase one with no visits allowed. As always, we will keep you updated on the situation. Please continue to visit our website for any updates and changes.
Pinnacle Quality Insight’s 2021 Customer Experience Award™
I am pleased to announce that The Greek American Rehab & Care Centre, is the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award. Qualifying for the award in the category of Skilled Nursing and Rehabilitation, Greek American Rehab & Care Centre displays a continued dedication to providing Best in Class senior healthcare services.
Receiving the award is an honor, especially with the many challenges we all faced this past year during the COVID19 pandemic, I would like to recognize my staff for their award-winning dedication and service to our residents.
Throughout its 19-year history of serving the community, the Greek American Rehab & Care Centre has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Greek American & Rehab Care Centre’s families has participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate the Greek American in specific categories.
Every month, we have gathered real-time survey results to gain a better understanding of the residents needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, the Greek American Rehab & Care Centre has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction monthly in many categories designed to accurately reflect each resident and their families experience.
Spring is right around the corner!